Construction · Scotland · UK-wide
Website outage fixed in days after weeks of failed attempts.
Sim Contracts came to TK WebHosts after multiple technicians had failed to diagnose the issue. We restored the site, stabilised the technical stack, and reopened a key trust and enquiry channel for the business.
What changed
Clients usually arrive here when the technical issue is already costing them money or trust.
Why the issue mattered
Sim Contracts had been trading for 14 years and taking on work across the UK. With the website offline, prospective customers had fewer ways to validate the business, existing credibility took a hit, and the owner was stuck wasting time on technicians who still had no answer.
Lost Trust
When a construction firm appears offline, buyers question reliability before a conversation even starts.
Lost Time
Weeks had already been spent with no diagnosis, no recovery plan, and no stable path forward.
Lost Enquiries
A broken website weakens the route from word-of-mouth or search traffic into actual new business.
What we did
We treated the job as a recovery and business continuity problem, not just a broken page. That meant resolving the underlying technical issue, bringing the site back cleanly, and handing it back in a state the client could trust.
Diagnosis
Traced the failure quickly after previous technicians had been unable to isolate the cause.
Restoration
Recovered the site from a clean state and patched the root issue so the outage would not simply repeat.
Update Pass
Refreshed the content and ran a mobile-responsive cleanup so the site matched the current business.
Handover
Returned the project with a written handover and a clearer support path instead of leaving the client guessing.
Timeline
Diagnosis
We reviewed the failure, confirmed the likely source, and gave the client a clear path instead of more uncertainty.
Recovery
The site was restored and stabilised, with overdue cleanup handled as part of the fix rather than left behind.
Content + Mobile Pass
We updated the site copy and tightened the mobile presentation so the restored site could convert properly again.
Handover
The client received the restored site, documentation, and a live business asset again instead of an unresolved problem.
The outcome
The site was live again within days. More importantly, the client regained a working trust asset, a cleaner support position, and confidence that the problem had actually been solved.
"Our website was down for some time and a few different tech guys couldn't see what was causing the issue. When I got in touch with Tom, he quickly told me he could fix the problem at a small fee. Tom and his team got our website up and running fairly quickly. I would not hesitate to recommend Tom and his team. Highly recommended."
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