Sim Contracts
Website down, business stalled. Restored in days after multiple technicians had failed for weeks.
The Problem
Fraser Sim runs Sim Contracts, a Central Scotland construction firm that has been taking on contracts across the UK for 14 years. His website went down — affecting client enquiries and credibility — and multiple technicians had tried and failed to identify the root cause. Weeks of downtime, no clear path back online.
What We Did
Restored the site, fixed the underlying technical issue, updated the content, and ran a mobile-responsive pass. Returned the site to Fraser with a written handover and clear documentation.
Timeline
Diagnosis
Fraser reached out after his existing technicians had been unable to identify the cause of the outage. We traced the issue within the first call.
Restoration
Restored the WordPress install from clean state. Patched the root cause so it could not recur. Pulled forward overdue plugin and core updates.
Content + Mobile Pass
Updated content to reflect Sim Contracts' current services and ran a mobile-responsive pass so site renders cleanly on every device.
Handover
Written handover with what changed, what to monitor, and how to reach us if anything reappears. Business back online.
The Outcome
Site restored, content updated, business back online. Fraser shared a 70-second testimonial on camera (above) and recommends us without reservation.
"Our website was down for some time and a few different tech guys couldn't see what was causing the issue. When I got in touch with Tom, he quickly told me he could fix the problem at a small fee. Tom and his team got our website up and running fairly quickly. I would not hesitate to recommend Tom and his team. Highly recommended."
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